Customer service

Do you have any questions about our products, deliveries or something other regarding Printler? You will find lots of answers, as well as our contact and company information, below.

  • Frequently asked questions and answers

  • Our limited edition framed prints are printed in a numbered series, laminated and framed. You thus get a complete framed product with a certificate. Our regular prints, on the other hand, are printed on sturdy matte paper and are sold in a non-numbered edition. If you add a frame to your regular print you will have to mount the print inside the frame yourself. 

  • Unfortunately, we only offer the specific sizes that are listed on our site. This is because our photographers customize their images according to the formats we offer and if we were to crop the images in other sizes, we would risk ruining both the quality of the print and the artists expression.

  • Unfortunately, we do not sell gift certificates at the moment but it is something we're working on and hope to offer in the near future.

  • At the moment we do not sell frames separately, they can only be bought with a poster. This is something we are reviewing, hopefully, we will be able to sell frames separately in the near future. 

  • Contact us via the contact form below and write let us know where you found your discount code, and we'll help you out!

  • Sometimes our photographers decide to take down their photos. They own the rights to their print shop and their photos and decide which prints they want to offer. Therefore, unfortunately, we don't know it they will decide to upload it again. A lot of out photographers are on Instagram, look them up and ask, you never know. Or keep an eye out her on Printler.

  • Deliveries

  • If you, as a customer, only order posters, the they will be wraped and delivered in tissue paper in a poster tube. If you want your items to smooth out, lay them on a clean, level surface for 1 day. If you have ordered posters with a frame, the poster is delivered in a folder, lying flat on your well-packed frame. Be careful when un-packing your shipment so that you do not damage your prints.

  • We deliver to the entire European Union plus Norway .

  • Our delivery time is 3-8 business day. We are constantly working to keep the delivery time as short as possible. The reason that delivery time is 3-8 business days is because we do not stock any posters but print your posters at your request, on demand. We ship via DHL and we will notify you via SMS and mail (always check your spam a lot of e.mails tend to end up there) when the delivery ships and when it can be retrieved from your nearest DHL agent.

  • When you placed your order you should have received an order confirmation. You can find your tracking number in that email. 

  • Sometimes delivery may take a little longer due to high loads for example, around Christmas or different campaigns. Please be patient. If your package has not arrived within 5-8 business days, please contact us via the form below and we will investigate the matter.

  • Contact us immediately via the form below, if you see that your package appears to be delivered to the wrong place and we will try to solve the issue as quickly as possible.

  • Contact us as soon as possible through the form below, and we'll try to solve it so you can get your package.

  • If you haven't received anything within 5-8 business days, you can contact us via the form below. You can also use the tracking number that can be found in your order email to track your packaged. 

  • Returns

  • If you receive a delivery, where one of our products is damaged in the delivery or does not match your expectations regarding quality, please contact us. We will replace shipping damages or bad quality prints. However, in some cases we may require proof of image or a detailed description / reason for the complaint.

  • Unfortunately, we do not accept any returns, as we print all our products on demand. But in some cases we can stop your order. Get back to us as soon as possible, and we will do our best to stop your order.

  • Since we don't have any prints on stock, but print on your request (On-Demand), we do can't accept any returns, this is based on consumer regulations. Thus, it is not possible to change or return a product for the reason that it doesn't fit or that they buyer has changed his or her mind and wishes to restore or replace it.

  • Contact us as soon as possible via the form below. Along with a description of the wrong product and your order number, and we will solve the problem as soon as possible.

  • You can let us know as soon as possible and we can try to stop your order. But sometimes it may have already been printed and since we print on demand, we can't accept any exchanges or returns.

  • Collaborations

  • We love it when people are interested in collaborating with us. Please contact us via the contact form below and we will see if it now is the right time for a collaboration.

  • Please contact via the contact form below. Tell us about yourself, your company and how you think any possible collaboration might look like.

QUESTIONS REGARDING YOUR ORDER OR OUR PRODUCTS

Our delivery time is 3-8 business days.

If you haven't received your delivery with in 8 business days, or have questions regarding your order, don't hesitate to contact us.   

Send us an email

CURIOUS ABOUT OUR TERMS AND CONDITIONS?

When you buy products at Printler, it's us at Printler you should contact regarding any questions, not the photographer or photo lab. If your question concern them, we will contact them on your behalf.

Terms and conditions

PHOTOGRAPHER SERVICE

Please read through our FAQ for Photographers first, to see if you can find the answer to your questions. If you can't find what you're looking for then please send us an email at: Mail for photographers

Photographer email

ADDRESS

Printler • Box 151 • 931 22 Skellefteå • Sweden

BUSINESS INFORMATION

Company name Printler AB • Location Skellefteå • Corporate identity number 559016-6384